Shipping & Replacement Policy

Shipping & Replacement Policy

Last updated: 16-04-2026

At WTC, we specialize in liquid-based pet care products. Due to the nature of our products, we follow a strict No Return Policy to ensure hygiene, safety, and quality for all customers.

🚚 Shipping Policy

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders are not shipped on Sundays or public holidays.

Delivery Timeline

  • Delivery typically takes 3–7 business days depending on your location.
  • Remote locations may take additional time.

Shipping Charges

  • We offer Free Shipping on most orders.
  • Any applicable charges will be displayed at checkout.

Order Tracking

  • A tracking link will be shared via SMS/Email once your order is shipped.

⚠️ Important: No Cash on Delivery (COD)

  • We currently do not offer Cash on Delivery (COD).
  • All orders must be prepaid through secure payment methods.

❌ No Return Policy

We do not accept returns on any products. As our pet care products come in sealed bottles, once opened or unsealed, they cannot be reused or resold due to hygiene, safety, and quality standards.

To ensure every customer receives a fresh and safe product, we strictly maintain a no return policy.

🔁 Replacement Policy (Damage / Leakage Only)

We only offer replacement under the following conditions:

  • Product received is damaged, leaked, or defective
  • Incorrect product delivered

📌 Replacement Requirements

To be eligible for a replacement:

  • Request must be raised within 24–48 hours of delivery
  • Unboxing video is mandatory (starting from sealed package)
  • Clear images of the damaged product must be provided

👉 Without proper video proof, replacement requests will not be accepted

Replacement Process

  1. Contact us at wetradingnew@gmail.com / WhatsApp: 8532957572
  2. Share your Order ID + unboxing video + images
  3. Our team will verify and approve the request
  4. Replacement will be shipped within 2–4 business days

📞 Contact Us

For any support or queries:

📧 Email: wetradingnew@gmail.com

📞 WhatsApp: 8532957572